Terms & Conditions

Last Updated: February 22, 2026

1. Agreement to Terms

By accessing or using the services of VOIDWEB (Registration No: 2025/036371/07), trading as VOID TECH SOLUTIONS, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Services Offered

VOID TECH SOLUTIONS provides professional IT services including but not limited to:

Website design and development
Web application development
API integration and development
E-commerce solutions
IT consulting and support services
Custom software development

3. Project Scope and Quotations

All projects begin with a detailed scope of work and quotation. The quotation is valid for 30 days from the date of issue. Prices are quoted in South African Rand (ZAR) and include VAT where applicable. Any changes to the agreed scope may result in additional charges.

4. Payment Terms

Deposit: A 50% deposit is required before project commencement
Final Payment: The remaining 50% is due upon project completion and before delivery
Monthly Services: Recurring services are billed monthly in advance
Late Payment: Late payments may incur a 2% monthly interest charge
Payment Methods: We accept EFT, credit card, and other approved payment methods

5. Project Timeline and Delivery

We provide estimated timelines for project completion. Delays caused by client feedback, content provision, or scope changes are not included in the original timeline. We reserve the right to extend deadlines if circumstances beyond our control occur.

6. Client Responsibilities

The client agrees to:

Provide timely feedback and approvals
Supply all required content, images, and materials
Ensure content provided does not violate any copyrights or laws
Provide access credentials when required for third-party integrations
Make timely payments as per the agreed schedule

7. Revisions and Changes

Each package includes a specified number of revision rounds. Additional revisions beyond the agreed scope will be charged at our standard hourly rate. Major changes to the project scope require a new quotation.

8. Intellectual Property Rights

Upon full payment, the client receives ownership of the final deliverables. VOID TECH SOLUTIONS retains the right to use the work for portfolio and promotional purposes unless otherwise agreed in writing. Any pre-existing intellectual property or third-party components remain the property of their respective owners.

9. Support and Maintenance

Bug fixes are provided for the period specified in your package (typically 30-90 days). After this period, ongoing support and maintenance can be arranged through a separate support agreement. Support does not include new features, design changes, or content updates unless specified.

10. Hosting and Domain Services

Unless otherwise arranged, clients are responsible for their own hosting and domain registration. We can provide recommendations or manage these services for an additional fee. We are not responsible for hosting or domain-related issues beyond our control.

11. Refund and Cancellation Policy

Before Work Begins: Full refund of deposit minus 10% administrative fee
After Work Begins: No refund of deposit. Client is billed for work completed
Completed Projects: No refunds after delivery and final payment
Monthly Services: Can be cancelled with 30 days written notice

12. Limitation of Liability

VOID TECH SOLUTIONS shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the specific service in question.

13. Warranties and Disclaimers

We warrant that our services will be performed with reasonable care and skill. However, we do not guarantee uninterrupted service, error-free operation, or specific results. We are not responsible for third-party services, plugins, or integrations that may fail or change.

14. Confidentiality

We will keep all client information confidential and will not disclose it to third parties without consent, except as required by law. Both parties agree to protect confidential information received during the course of the project.

15. Termination

Either party may terminate the agreement with written notice if the other party breaches these terms. Upon termination, the client must pay for all work completed up to the termination date.

16. Dispute Resolution

Any disputes arising from these terms shall first be attempted to be resolved through good faith negotiation. If unsuccessful, disputes shall be resolved through mediation or arbitration under the laws of South Africa, in the jurisdiction of Gauteng.

17. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, war, civil unrest, labor disputes, internet service failures, or government actions.

18. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any legal proceedings shall be conducted in the courts of South Africa.

20. Contact Information

For questions regarding these Terms and Conditions, please contact:

Company: VOIDWEB (Trading as VOID TECH SOLUTIONS)
Registration No: 2025/036371/07
Tax Reference: 9870989184
Phone: +27 65 833 5278
Email: info@voidtechsolutions.co.za